Returns & Exchanges

We want you to love your Lume experience. If you are not completely satisfied with your purchase, we offer a 60-day money-back guarantee on all first-time orders.

Return Process

• 1.
  Initiate Return

  Visit our online Returns Portal with your order number and zip code to start the process.

• 2.
  Print Label

  Download and print the prepaid shipping label provided through the portal.

• 3.
  Pack Item

  Securely pack the items you wish to return in their original packaging, if possible.

• 4.
  Receive Refund

  Once received and inspected, your refund will be processed back to your original payment method within 5-10 business days.